Frequently Asked Questions

Can I return a perfume if I don't like the scent?

No. Misk Aura does not accept returns or exchanges based on personal preference. We recommend checking product descriptions and notes carefully before ordering.

What if I receive the wrong perfume?

If you receive a different perfume than what you ordered, you're eligible for a full refund. Simply contact us within 3 days of delivery with your order number and a photo of the item received.

How many days do I have to request a refund?

You must submit your refund request within 3 days of the delivery date. Requests made after this period will not be accepted.

What if my order arrives damaged?

Misk Aura carefully inspects and packages every order before dispatch. Damage occurring during transit is caused by courier mishandling and is outside our control, so we're unable to offer refunds for shipping damage. We recommend inspecting your parcel at the time of delivery.

Which courier does Misk Aura use?

All orders are shipped via PostEx for reliable, trackable delivery across Pakistan.

How do I contact Misk Aura for a refund request?

You can reach our support team at 0334-7034541 with your order details.

Can Misk Aura change this policy?

Yes. Misk Aura reserves the right to update this refund policy at any time. We recommend checking this page periodically for the latest information.